ACCOUNT SPECIALIST (SALES)
Ensures outstanding customer satisfaction by maintaining strong working relationships.
Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Manage and train resources to ensure quality and consistency of service to customers.
- Schedule and conduct status meetings with appropriate development resources and customers.
- Assist sales team in business acquisitions, planning, retention and management.
- Maintain complete and accurate customer correspondence data. Assist in making major business decisions.
- Develop and update client related reports.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Negotiate and manage agreements through business contract process.
- Create online product and service promotional videos, products and services reference information to benefit all customers.
- Identify and develop problem solving methodologies to resolve customer issues
Qualifications:
- Graduate of Architecture, Engineering (EE, ECE, ME) or Business course; advanced education an advantage.
- With at least one (1) year history of demonstrated success in work experience in customer relation and account management.
