Account Services Associate

Who we are.

At Network Solutions,we'vebeen trusted for decades to help people get online and stay ahead.We'vebeen here since the beginning of the internet, andwe'restillbuildingfor what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our teamleveragesmodern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protectwhat'stheirs and build for tomorrow.That'swhy millions trust us to protect their domains, brands, and websites every day.

Whatyou'lldo & howyou'llmake your mark

• Provides excellent service and technical support to Resellers and Corporate Account owners of Dreamscape Networks Ltd. in all means of communication including phone, chat, and email.

• Responds promptly to the needs of the Resellers and alwaysprovidesthe best solutions to any issues.
  Answers emails, chats, and phone calls accurately,timely, and professionally
  Documents every supportcalls, chat and emails in every transaction on time.

• Escalates urgent and complex issues with the abilityofproperlysettingappropriate prioritization.

• Diagnoses and solves technical issues involving email clients,website, DNS and more.

• Educates Resellers on inquiries and other product information.

• Receives and acknowledges customer complaints directly from Resellers via email and resolves themimmediately.

• Remains updated with new products and new technical procedures through Confluence or Info Pop updates.

• Works collaboratively with colleagues, not only limited to Team Leaders and Managers

Who you are & whatyou'llneed to succeed.

• Must have experience asCustomerCare Specialist.

• Must haveadvancedomain and web hosting technical knowledge and skills.

• Must have excellent communication and customer service skills.

Whyyou'llloveus.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another's differences.We'reproud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together onimportant issuesand provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect withNewfoldersglobally.

• We care about you.We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits - 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

• Where can we take youWe'refans of helping our employees learndifferent aspectsof the business,bechallenged with new tasks,bementored, andgrowtheir careers. Unfold new possibilities with #teamnewfold!

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