Conducts on-site orientations and provides technical assistance to Homeowners Associations (HOAs) on Collection, Individualization, Substitution and Account Rehabilitation and other post take-out concerns;
Provides counseling/cliniquing to walk-in clients/stakeholders on their concerns/inquiries related to project individualization, substitution of MBs and account status/payments;
Reviews and process applications for Updating Scheme/Loan Restructuring with penalty condonation and clearances for Individualization of title and Substitution of MBs;
Coordinates with other departments/units for resolution of Collection, Individualization, Substitution Account Rehabilitation and other post take-out concerns/issues;
Monitors taken-out projects, which are ready for individualization and notifies HOAs to initiate individualization process;
Monitors collection performances of Community Associations (CA) and leads in the conduct of collection campaigns;
Prepares documentations for massive MBs substitutions for non-performing and highly-delinquent accounts;
Prepares/processes cash advance/liquidation requests, reimbursements, daily time records, overtime requests, and travel documents/arrangements;
Prepares and distributes Statement of Accounts (SOAs), Lists of Payments (LOPs) and demand letters;
Prepares Mortgage Withdrawal Recommendation Form (MWRF) for the release of titles of fully-paid accounts and of titles for Individualization/Subdivision, Disbursement Vouchers (DV) on refund of excess payment of fully-paid accounts;
Devises remedial strategies and solutions for the rehabilitation of non-performing and highly-delinquent accounts;
Prepares the final master list of beneficiaries and loan apportionment or adjusted loan value (ALV) of individualized projects;
Presents and retrieves titles from the Registry of Deeds for and after individualization of mother titles;
Maintains complete and accurate files of Individualization, Substitution and Collection-related records and documents;
Prepares presentation materials for the approval of substitution/individualization to the Substitution/Individualization Committee;
Prepares reports required by Management and other offices/units;
Receives and attends to the need of walk-in visitors/phone calls; and
Performs other related functions as may be assigned from time to time.
