The
Account Officer is responsible for managing the entire client lifecycle for the
Business Banking Unit. This role encompasses customer acquisition, portfolio growth, top client relationship management, Portfolio Loss and Risk management, and as needed relationship-based collections. The Portfolio Manager will work closely with clients to understand their needs, provide tailored banking solutions, and ensure high levels of satisfaction and retention. Additionally, this role involves managing the collections process to minimize delinquency and default rates.
Job Responsibilities
Customer Acquisition
- Identify and acquire new business clients through strategic marketing, networking initiatives, Relationship Segments and Ecosystem Strategies.
- Develop and execute client acquisition strategies to meet growth targets.
- Conduct market research to identify potential clients and business opportunities.
- Collaborate with marketing and sales teams to create compelling value propositions for potential clients.
Portfolio Growth
- Expand existing client relationships by identifying opportunities for cross-selling and upselling banking products and services.
- Conduct regular reviews of client portfolios to identify growth opportunities.
- Develop and implement strategies to enhance client engagement and portfolio performance.
Top Client Relationship Management
- Manage relationships with top clients, ensuring high levels of satisfaction and retention.
- Serve as the primary point of contact for top clients, addressing their needs and concerns promptly.
- Provide personalized banking solutions and advice to top clients.
- Organize and participate in client meetings, presentations, and events to strengthen relationships.
Risk and Collections Management
- Oversee the collections process for business clients, focusing on minimizing delinquency and default rates.
- Develop and implement effective relationship-based collections strategies and practices.
- Monitor client payment behaviors and take proactive measures to ensure timely payments (For key clients with high availments and balances x>5MN)
- Collaborate with the Collections Support Manager and other relevant teams to resolve payment issues.
Qualifications
- Bachelor's degree in Business, Finance, or a related field; MBA or relevant certification is a plus.
- Proven experience in business banking, client relationship management, or a similar role.
- Strong understanding of banking products, services, and market dynamics.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and other relevant tools.
