Account Manager

Position Overview

We are looking for an Account Manager to manage and grow relationships with corporate clients. The ideal candidate will have a strong understanding of IT products and services, excellent client management skills, and the ability to identify business needs and translate them into appropriate technology solutions.

The Account Manager will serve as the primary point of contact for assigned accounts, working closely with clients, sales teams, technical engineers, vendors, and support teams to ensure customer satisfaction, successful solution delivery, and long-term account growth.

Key Responsibilities

• Manage and develop strong, long-term relationships with assigned corporate and B2B clients.
• Serve as the primary point of contact for client inquiries, requirements, concerns, and account-related matters.
• Understand client business objectives, IT environments, and technology requirements to identify appropriate solutions.
• Conduct regular account reviews and client meetings to identify opportunities for service improvements, renewals, upgrades, and additional solutions.
• Recommend and present IT products, solutions, and services aligned with client requirements and business objectives.
• Coordinate with technical and presales teams to develop solution designs, proposals, quotations, and presentations.
• Prepare and manage commercial proposals, quotations, contracts, renewals, and other account-related documentation.
• Manage the end-to-end sales and account management process, from opportunity identification through negotiation, closing, and post-sales coordination.
• Identify opportunities for upselling, cross-selling, renewals, and expansion within existing accounts.
• Coordinate with implementation, project management, technical, and support teams to ensure smooth delivery and proper account turnover.
• Monitor project, service, and support concerns and coordinate with internal teams to ensure timely resolution.
• Maintain accurate customer information, sales activities, opportunities, and account records in the CRM system.
• Track account performance, sales pipeline, revenue, and customer retention.
• Develop account plans and strategies to achieve assigned sales and revenue objectives.
• Monitor industry trends, emerging technologies, competitor activities, and changes in client requirements.
• Maintain strong relationships with key decision-makers, IT teams, procurement teams, and other stakeholders within assigned accounts.
• Ensure a high level of customer satisfaction and proactively address potential account risks or concerns.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business, Engineering, or a related field.
• 1–3 years of experience in Account Management, Technical Sales, IT Sales, or B2B Sales.
• Strong understanding of IT products, software solutions, cloud services, cybersecurity, or related technologies.
• Experience managing corporate or enterprise accounts is an advantage.
• Ability to understand client business requirements and translate them into appropriate IT solutions.
• Strong communication, presentation, negotiation, and relationship management skills.
• Customer-focused with strong business and commercial awareness.
• Highly organized with the ability to manage multiple accounts, opportunities, and priorities.
• Self-motivated and capable of working independently while collaborating effectively with cross-functional teams.
  

Preferred Skills

• Experience using CRM systems and managing sales/account pipelines.
• Experience preparing proposals, quotations, RFP/RFQ responses, and solution presentations.
• Experience working with IT vendors, technology partners, distributors, or system integrators.
• Knowledge of cloud, cybersecurity, networking, IT infrastructure, software, or managed IT services.
• Experience with account planning, renewals, upselling, and cross-selling.
• Strong analytical, problem-solving, and negotiation skills.
• Ability to build relationships with both technical and non-technical stakeholders.