Position: Team Lead / Operation Lead / Account Manager
Location: Two- Ecom Moa, Pasay, Metro Manila
Work setup & shift: Shifting| Onsite
Your Role:
As a Team Lead / Operation Lead / Account Manager, you will:
1. Regularly coordinate with the client regarding the status of the offshore team
2. Implement and monitor KPIs set by the client or MS
3. Monitor the team's performance
4. Conduct coaching sessions and issuing corrective actions
5. Monitor and track the daily attendance
6. Implement policies, deadlines and standards set by the client
7. Handle complaints and queries from all staff
8. Provide day-to-day operational support
9. Resolve minor client and staff issues
10. Report to the Operations Manager and Head of Operations
11. Disseminate information to employees like updates on policies and company events.
12. Create, maintain and administer schedules for outsourced staff, in coordination with the client
13. Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
14. Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
15. All other duties as assigned
What You Need:
Non-negotiables
. Strong English and communication skills both written and verbal (REQUIRED)
. 1+ Year of experience in a leadership role
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
