Account Manager

Company Description

Giftaway® Inc. is an eGift® platform that makes gifting easy for everyone. We power the eGift programs of the Philippines top merchants like SM, Rustan's, Mercury Drug, and Jollibee, and we enable businesses to reward and incentivize employees and customers.

Join Giftaway® as we create a delightful gifting experience for all!

Role Description

An operations-focused role for an Account Manager in Makati responsible for managing client relationships, execution of client orders, and providing client support for any inquiries.

Key Responsibilities

• Build long-lasting, mutually beneficial relationships with clients through service excellence.
• Fulfill client orders from order intake up to delivery of the product/service.
• Handle client calls and emails for inquiry resolution, program planning, and order confirmation, among others.
• Collaborate with various internal departments (engineering, product development, operations, etc.) to ensure the successful execution of client projects and initiatives
• Conduct business reviews and ensure the accuracy of client records.

Qualifications

• Knows how to think critically and has a strong attention to detail
• Strong communication and interpersonal skills
• Capable of learning and problem-solving with minimal supervision
• Proficiency in standard business tools such as MS Excel, Google Suite, CRM software
• At least 1 year of proven experience in account management, project management, business development is a plus
• Experience in B2B and startup is a plus

Compensation and Benefits:

• Minimum budget of the role: 30,000 (monthly)
• HMO
• Paid Leaves
• Flexible Benefits
• Contract Type: Contractual

Office Location: Ayala Avenue, Makati City, Philippines