Account Manager (Customer Success)

What You'll Do:

• Exhibitor Support Serves as the primary point of contact for post-sales support and customer onboarding.
• Customer Retention Drives exhibitor loyalty and encourages repeat participation through proactive engagement.
• Customer Engagement Follows a structured touchpoint flow and participates in event kickoffs to build strong relationships.
• Onboarding Management Ensures timely completion of onboarding processes to enhance exhibitor satisfaction.
• Sales Support Assists in the customer journey from prospecting to nurturing, closing, upselling, and servicing.
• Profile Optimization Guides exhibitors in completing dashboards and leveraging matchmaking tools like Atlas.
• CRM Utilization Logs all customer interactions and schedules follow-ups using Salesforce.
• Resource Navigation Educates exhibitors on using manuals and digital platforms to access event information.
• Registration Assistance Provides administrative support for exhibitor badge registration and resolves related issues.
• Digital Product Promotion Identifies opportunities to introduce value-added services and digital tools.
• Account Ownership Manages exhibitor success by aligning event participation with business goals.
• Lead Retrieval Support Explains the features and benefits of lead retrieval tools such as Emperia, pre- and post-event.

What We're Looking For:

• Bachelor's degree.
• 1 year of experience in customer success, account management, or stakeholder coordination
• Background in customer onboarding, education, and support
• Proficient in Salesforce, exhibitor dashboards, registration systems, and Microsoft Office.
• Experience in voice/non-voice support environments
• Skilled in written and verbal communication