Account Manager

Job Overview

We are seeking a proactive and detail-oriented Account Manager to serve as the primary liaison between hospice agency clients and our internal team. This role is responsible for overseeing campaign performance, coordinating launches, supporting outbound calling teams, and ensuring exceptional client communication. The ideal candidate is highly organized, client-focused, and capable of managing multiple priorities in a fast-paced remote environment.

Job Highlights

Schedule: Monday to Friday 8am to 12pm Pacific

Work Arrangement: Work from home

Contract: Independent Contractor

Responsibilities

• Monitor campaign results for hospice agency clients to ensure quality leads are generated.
• Review the daily outputs of existing outbound caller VAs and ensure they remain on track.
• Act as the primary point of contact for agencies, responding to questions about scripts and campaign setups.
• Relay critical updates, agent feedback, and client questions back to Adrian and the core team.
• Help coordinate campaign launches, making sure technical and operations elements run smoothly.

Requirements:

• Prior experience in client account management, coordination, or customer success.
• Excellent verbal and written English communication skills with a professional accent.
• Strong organizational skills to oversee other team members (outbound callers) and review their work.
• Familiarity with CRM platforms, specifically GoHighLevel (or the ability to learn it quickly).
• Ability to maintain professional standards when communicating with medical/hospice clients.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.