The Account Manager / Administration will be responsible for onboarding and supporting partner properties (hostels and hotels) on the platform while providing general operational and administrative support. This role will act as a key point of contact for partners, ensuring smooth setup, coordination with internal teams, and ongoing operational support.
Key Responsibilities
- Own the digital onboarding of new partners (hostels and hotels) onto the platform.
- Set up partner accounts, including property listings, descriptions, and image uploads.
- Guide partners through the onboarding process by providing walkthroughs and training on the platform.
- Act as the primary support contact for partners during onboarding and early usage.
- Coordinate with the development team to ensure API integrations are functioning properly.
- Assist with customer service inquiries from partners.
- Coordinate the distribution of onboarding materials such as signage and partner collateral.
- Provide general business administration support, including:
- Inbox management
- Internal task follow-ups
- Maintaining operational trackers
- Coordinating with internal teams and suppliers
- Preparing simple internal reports and summaries.
Tools
Key Skills
- Strong organizational and administrative skills
- Partner relationship management
- Attention to detail
- Ability to coordinate across technical and operational teams
- Strong written and verbal communication skills
