Job Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.
Job Description
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Managed Services team you are going to oversee the end-to-end delivery of managed services, delivering availability and stability of critical IT systems. As a Senior Manager you are going to lead diverse teams, drive automation initiatives, and promote a culture of continuous improvement, enhancing service delivery and client satisfaction.
Responsibilities
- Oversee the thorough delivery of managed services for critical IT systems
- Maintain the stability and availability of services through proactive management
- Lead diverse teams to drive automation and efficiency initiatives
- Promote a culture of continuous improvement in service delivery
- Collaborate with clients to enhance satisfaction and service quality
- Analyze performance metrics to identify areas for enhancement
- Mentor and develop team members to achieve exceptional performance
- Implement innovative practices to enhance operational processes
What You Must Have
- Bachelor's Degree
- 10 to 15 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Proven experience delivering managed infrastructure services preferred
- Exceptional leadership and stakeholder management skills
- Strategic thinking and operational excellence
- Customer-focused service delivery
- Cross-functional team leadership
- Change management and continuous improvement
- Problem-solving and decision-making
- Strength in organizational and multitasking abilities
Company Overview
PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.
