AC Manila - IT Manager, Service Admin

Job Description & Summary

A career within the Information Technology Team will provide you with the opportunity to manage various aspects of the IT services of PwC AC Manila. You will take the lead in executing strategic plans essential to the growth of the Center. Particularly in IT Service Management, Service Desk, and IT Infrastructure.

You will be working hand in hand with the internal IT team both in local and regional capacity, likewise with external parties. Working at PwC Acceleration Center, you will have the opportunity to build relationships with teams of other PwC Network Member Firms.

The IT Manager will work closely with the Technology Leader in the day-to-day management of the overall IT operations of the Centre to ensure delivery of the team's objectives.

This is a leadership role that will be responsible to help in managing and implementing the technology strategy and delivery of the following technology services within PwC AC Manila, including but not limited to communication network, server, telephony, and other software applications. The role will also be responsible for technology-related projects and engagement with key stakeholders ensuring that project plans are effectively delivered into solutions and benefits are communicated and realized. The role will also take the lead in enhancement of Center's IT Service Management - create and review existing processes, resources, and systems - resulting in operational excellence achieved in the most effective and efficient way.

IT Service Management

• Promote adherence to ITIL framework in delivering IT services.

• Ensure high availability in IT Infrastructure to provide maximum performance to the Centre.

• Champion Scrum and Agile Methodologies and Release Process in the IT organization.

• Establish the IT Infrastructure environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards

• Maximise network performance by monitoring performance, managing network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation

• Undertake data network fault investigations in local and global wide area network environments, using information from multiple sources

• Secure network systems by establishing and enforcing policies, and defining and monitoring access

• Report network operational status by gathering and prioritising information and managing projects

• Upgrade data network equipment to the latest stable firmware releases and optimise the network capabilities at the most effective way

• Capacity management and audit of IP addressing and hosted devices within data centres

• Liaise with project teams, regional and service desk engineers on a regular basis

Continual Service Improvement

• Ensure IT compliance to applicable policies and regulations

• Design and implementation of new solutions and improving resilience of the current technology environment

• Improve the center's Information Security posture by leveraging global tools and standards.

• Working together with the IT Leadership, contribute in overall IT service management strategy and budget

• Lead and manage large and complex IT projects, collaborating closely with other technical team and Business partners - ensure proper project monitoring to deliver on time and within budget

• Ensure the team stays motivated, helps resolve conflicts and able to make timely decisions as needed to keep the project on-track

Others

• Be flexible and adaptable to change as the Company may require, from time to time, for you to attend to tasks - other than those described above but within your capabilities and skill sets, to meet the reasonable needs of the business.

• Bachelor Degree in Information Technology Engineering, Operations other Computer or technical related disciplines

• At least (8) years experience as Manager level in an IT function including but not limited to Service Management, IT Infrastructure, Information Security, Network, Cloud, Telephony, Project Management, and Agile framework.

• Must have applicable experience in IT due diligence, IT and business process integration and separation planning and implementation, operational and performance improvement, strategic growth, or other relevant operational experience--experience in Internal Audit - IT, Risk Assurance - IT may be considered too

• Strong communication skills in English (day to-day work would be in English)

Strong knowledge of:

• ServiceNow Administration

• Nework Support for SDWAN, LAN, WAN, GWAN, and VoIP.

• Cloud IAAS and SAAS.

• Network design and implementation

• Meraki, Cisco and Palo Alto products

• Project Management

• Agile and Scrum

• IT Security (Patching, Vulnerability Management)

• Global BPO Experience

• IT Infrastructure setup for new office build-out

Other capabilities:

• Ability to understand complex business scenarios and offer effective solutions, including negotiation

• Be able to demonstrate resilience and manage conflicts positively

• Strong attention to detail

• Strong project management skills and the ability to work in a high pressure deals environment

• Team player exhibiting excellent written and verbal communication skills

• Excellent understanding of customer service with a strong sense of customer focus

• Experience in developing and managing detailed project plans

• Able to clearly articulate technical concepts to IT and Business people

• Proficiency in Windows 7, MS Office 2010 Visio, and Google Tools

• Experience with Lotus Notes is desirable

• Experience in video conferencing, IOS and Android devices will be looked upon highly

• Self-starter who is able to work independently and flexible to work outside office hours, if required

• Applies commercial and technical expertise by staying up to date in industry standard

• Comfortable in a rapidly changing environment and able to manage tasks simultaneously

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Information Technology

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

0%

Available for Work Visa Sponsorship

No

Government Clearance Required

No