At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the People Operations team you will manage the end-to-end employee lifecycle, supporting the execution of people strategies that foster an inclusive workplace culture. As a Senior Manager, you will act as a trusted advisor to business leaders, ensure a positive employee experience aligned with PwC's values. This role offers the chance to drive operational excellence and enhance service delivery within a vibrant team environment.
Responsibilities
- Manage the entire employee lifecycle to support people strategies
- Act as a trusted advisor to business leaders on employee matters
- Maintain alignment of employee experiences with organizational values
- Drive operational excellence in service delivery
- Collaborate with teams to enhance workplace culture
- Analyze feedback to improve employee engagement initiatives
- Foster a positive and inclusive environment for every employee
- Uphold the firm's standards and values in every interaction
What You Must Have
- Bachelor's Degree in Human Resources, Business Administration, or a related field
- 10 years of experience in HR, including 3 years in a leadership role
- Oral and written proficiency in English required
What Sets You Apart
- Proven experience in HR case management systems
- Demonstrating leadership in multi-location or international environments
- Excelling in handling complex employee queries
- Managing stakeholder conversations autonomously
- Utilizing AI and digital tools in HR operations
- Demonstrating knowledge of labor laws and HR compliance
- Building relationships with key stakeholders
- Supporting continuous improvement and team capability enhancement
