At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the People Operations team you lead the strategy, implementation, and management of HR information systems across the organization. As a Manager, you guide and support a team of Senior Associates, fostering a culture of excellence and innovation while driving the delivery of HRIS solutions that enhance the employee experience. This role offers a unique opportunity to collaborate with cross-functional teams, leverage cutting-edge technology, and make a significant impact on the efficiency and effectiveness of HR operations.
Responsibilities
- Lead, manage, coach and guide a team of Senior Associates providing advice, training, development and performance feedback to deliver HR Information Systems (HRIS) that improve the employee experience.
- Guide and support the team in delivering local and global HRIS business as usual (BAU) and projects including system implementations, upgrades, and process optimization initiatives within PwC's global eco-system where platforms and configuration are managed by global teams.
- Oversee functional configuration, testing, and deployment of HRIS systems such as Workday, Phenom (Talent Acquisition CRM) and pre-employment Background Checks ensuring alignment with business requirements.
- Supervise management of Workday EIBs (data loads) and other integrations covering areas such as job and compensation changes, absences, payroll schedule, and firm structure updates.
- Oversee and facilitate testing and rollout of system enhancements and new applications in a timely way to ensure project/system upgrade deadlines are met.
- Oversee ServiceNow triage processes for HRIS-related technical support requests, operating as Tier 3 resolution of complex cases and participate in Connected Team Operational Reviews with Onshore team members meeting SLAs (Service Level Agreements) when defined and implemented.
What You Must Have
- Bachelor's Degree in Human Resources, Information Systems, Business Administration
- 7 years of experience in HRIS roles
- Oral and written proficiency in English required
What Sets You Apart
- Bachelor's Degree in Human Resources, Information Systems, Business Administration preferred
- Master's Degree preferred
- 7 years of experience in HRIS roles
- 3 years of experience in a managerial capacity
- Proven experience with HRIS platforms like Workday
- Experience with Agile and DevOps methodologies
- Excelling in project management and multitasking
- Demonstrating exceptional problem-solving and analytical skills
- Embracing AI-augmentation and automation in processes
