Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Lead an offshore infrastructure delivery and operations team supporting enterprise on‑premises and cloud environments. Ensure high‑quality execution, operational stability, and continuous improvement. Act as a consultative partner to onshore and client‑side infrastructure leads by providing technical input, operational insights, metrics‑driven recommendations, and thought leadership to support strategy and design decisions.
Key Responsibilities
Offshore Delivery & Operations Leadership (Primary)
- Lead and manage an offshore infrastructure team of approximately 30 engineers
- Ensure delivery and operational work meets agreed SLAs, quality standards, and timelines
- Oversee day‑to‑day infrastructure operations including:
- Incident, problem, and change support
- Operational readiness and stability
- Support for releases and business‑critical changes
- Provide direction and prioritization to ensure effective execution across infrastructure domains
- Manage delivery risks, operational issues, and escalations
Operations Management, Metrics & Continuous Improvement
- Define, track, and report key operational and delivery metrics, including:
- System availability and reliability
- Incident volumes, severity, and resolution times
- Change success rates
- Delivery throughput and quality indicators
- Analyze metrics and operational trends to identify gaps, risks, and improvement opportunities
- Develop and drive action plans to address performance issues and improve service quality
- Lead root cause analysis and corrective actions for major incidents and recurring issues
- Provide operations and performance insights to onshore leads and client stakeholders
Delivery Governance & Quality Assurance
- Ensure offshore delivery aligns with approved designs, architectures, standards, and IT policies
- Review and validate infrastructure deliverables produced by the offshore team
- Provide regular delivery and operations status updates, risks, and recommendations
- Support audits, compliance reviews, and governance activities
Consultative Support & Thought Leadership
- Act as a consultant and thought partner to onshore and client-side infrastructure leads
- Provide technical and operational input into:
- Infrastructure design and implementation approaches
- Cloud and hybrid infrastructure decisions
- Operational and support models
- Advise on technology options, implementation risks, operational implications, and trade‑offs
- Share best practices, lessons learned, and industry insights to support informed decision‑making
Technical Scope (On-Prem & Cloud)
- Provide leadership and oversight across:
- On‑premises infrastructure (servers, storage, virtualization, networking)
- Cloud platforms (AWS and/or Azure)
- Hybrid infrastructure environments
- Guide implementation of solutions for high availability, backup, disaster recovery, and resilience
- Support automation and Infrastructure as Code initiatives
- Ensure infrastructure operations support application, integration, and DevOps needs
Collaboration & Stakeholder Engagement
- Work closely with onshore delivery leads, architects, and client‑facing teams
- Coordinate effectively across time zones to support delivery and consultation needs
- Communicate delivery status, risks, and recommendations clearly to stakeholders
Capability Development & Team Enablement
- Build and grow infrastructure delivery and operations capability within the offshore team
- Identify skill gaps and develop capability plans aligned with current and future infrastructure needs
- Drive skills development across domains such as cloud, on‑prem, security, automation, and operations
- Promote best practices, standardization, and reuse across infrastructure services
- Support mentoring, knowledge sharing, and cross‑skilling to improve team maturity and resilience
- Ensure the offshore team remains aligned with evolving technology and operational standards
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- At least 10 years of experience in infrastructure, cloud, or platform engineering
- 5+ years of experience leading large offshore infrastructure delivery and operations teams (20+ staff)
- Proven experience in operations leadership, including SLA management and metrics‑driven improvement
- Experience supporting and advising onshore/client‑side infrastructure leads
Technical Skills
- Strong experience across on‑premises infrastructure (compute, storage, virtualization, networking)
- Strong experience with cloud platforms (AWS and/or Azure)
- Knowledge of networking, security, and identity management
- Experience with resilience, DR, backup, and capacity planning
- Familiarity with Infrastructure as Code and automation
- Understanding of containers and platform services (Kubernetes / OpenShift)
- Ability to review infrastructure designs and assess operational impact
Preferred Technical And Professional Experience
- Experience supporting healthcare or other regulated environments
- Knowledge of IT service management frameworks (e.g. ITIL)
- Experience supporting large-scale transformation or cloud migration programs
