At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the People Operations team you will lead the strategy and management of HR information systems, guaranteed effectiveness and smooth operations. As a Manager, you will guide and coach your team to deliver exceptional employee experience systems that align with business needs. This position provides an exciting opportunity to drive continuous improvement initiatives and collaborate with cross-functional teams to enhance HR technology capabilities.
Responsibilities
- Lead, manage, coach and guide a team of Senior Associates providing advice, training, development and performance feedback to deliver Employee Experience Systems that delight our receivers everyday.
- Guide and support the team in delivering local and global Employee Experience business as usual (BAU) and projects including system implementations, upgrades, and process optimization initiatives within PwC's global eco-system where platforms and configuration are managed by global teams.
- Oversee the configuration, testing, and deployment of Employee Experience Systems such as Enboarder (Onboarding), Culture Amp (Employee Surveys), Cornerstone (Growth Center for Learning) etc. ensuring alignment with business requirements.
- Supervise management of data ingestion and other integrations to Employee Experience Systems covering areas such as changes to Onboarding workflows, ensuring readiness for GLOBAL Mojo (Employee Engagement Survey) and frm structure updates.
- Oversee and facilitate testing and rollout of system enhancements and new applications in a timely way to ensure project/system upgrade deadlines are met.
- Oversee ServiceNow triage processes for HRIS-related technical support requests, operating as Tier 3 resolution of complex cases and participate in Connected Team Operational Reviews with Onshore team members meeting SLAs (Service Level Agreements) when defined and implemented.
What You Must Have
- Bachelor's Degree in Human Resources, Information Systems, Business Administration, or related discipline
- 7 years of experience in Employee Experience Systems or HRIS roles
- 7 years of experience in a managerial or leadership capacity
- Oral and written proficiency in English required
What Sets You Apart
- Master's Degree in Human Resources, Information Systems, Business Administration preferred
- Proven experience with Employee Experience Systems
- Demonstrating exceptional project management skills
- Excelling in leadership and team management
- Understanding HR processes and data privacy
- Embracing Agile and DevOps methodologies
- Collaborating with technical and non-technical stakeholders
- Seeking customer feedback to enhance systems
- Driving AI-augmentation and automation initiatives
