At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Human Resource Operations team you work with Human Capital processes & procedures, as well as HC systems including Workday, Beeline, TalentLink, Service Now and Snapshot. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for maintaining project success and upholding top standards, enhancing your leadership style, and motivating, developing, and inspiring others to deliver quality.
Responsibilities
- Leading teams and managing client accounts with strategic planning
- Mentoring junior staff to foster their professional growth
- Overseeing project success by upholding exceptional standards
- Inspiring and motivating team members to achieve quality outcomes
- Utilizing Human Capital systems such as Workday and TalentLink
- Implementing and improving HC processes and procedures
- Managing and enhancing the use of Service Now and Snapshot
- Demonstrating leadership and accountability in various tasks
What You Must Have
- Bachelor's Degree
- 4 years of Human Capital or PwC Experience
- Oral and written proficiency in English required
What Sets You Apart
- Working knowledge of Human Capital processes and systems
- Coordinating between business users, software vendors, and IT
- Understanding vendor platform technology possibilities and limitations
- Identifying and recommending efficiency improvements
- Collaborating with vendors on future design releases
- Providing recommendations for centralization or alternative delivery methods
- Managing workload to balance capacity across the group
