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Discover 100% YOU as a Level 2 IT Support! Apply now!
Discover your 100% YOU with Beepo!
What's in it for you
Your Role
As a Level 2 IT Support, you are responsible for:
● Answering the support phone during business hours (Monday to Friday)
● Monitoring support e-mails and service desk queue and actively working on customer issues to
● resolution
● Carrying out daily/weekly health checks and preventative maintenance on customer environments
● Carrying out mini-projects for new client on-boarding, server migrations, major software updates, migrations to Office365, etc.
● Escalating issues that you can't resolve to senior engineers or vendors.
● Updating documentation on customer environments
Top Competencies:
● 3 years of experience in a customer-facing environment as an IT Support Engineer
● Phone Calls and Emails, Remote Support, Escalation
● Experience in any Ticketing System
● Experience with Windows Server, Exchange, Windows OS Professional Editions, MS Office software
● Experience with Microsoft365, Intune, MDM, Endpoint Protection, Azure
● An understanding of networking; DNS, DHCP, Active Directory
● High attention to detail
● Excellent communication skills both written and verbal.
About Beepo
Beepo is a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
*Terms and conditions apply
Job ID: 146591059
