Training, BPO experience, Coaching, Customer service, Communication

Quality Analysis, Cultural Alignment, Data Analysis, Customer Service, Accent communication, Floor Support, Written English, Coaching and training, NPS management, Sla Management, Agent Skill Mapping, Voice and Accent training, Voice Chat

Quality Analysis, Cultural Alignment, Data Analysis, Customer Service, Sla Management, Voice and Accent training, Coaching and training, NPS management, Agent Skill Mapping, Floor Support, Voice Chat, Spoken and Written English Communication

Learning management systems, Basic project management skills, Instructional Design, E-learning platforms

Financial Services, Training, Coaching, Banking, Performance Management, BPO Contact Center Customer Service, Credit Card

User Acceptance Testing, Presentation Skills, Training Methodologies, Sales Training, Quality Control Activities, Sales Product Training, Multiple Applications and Database Applications, Analytical Techniques

Ms Office, Google Workspace, Facilitation skills, Coaching skills, Analytic Skills

Knowledge Management, Technical Assistance, letters/memoranda, packaged knowledge products, Capability Building, policies and guidelines, concept papers, reportorial requirements, project management

presentation tools, Microsoft Office Applications, online training platforms, e-learning tools