GBS Training Specialist
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Job Description
Fortune Global 500 UPS /
:
Responsibilities
- Facilitate instructor-led and virtual training programs for new hires and existing Customer Care Representatives.
- Deliver customer service, process, systems, and compliance training to support operational readiness and business objectives.
- Prepare training materials, review training modules, and develop process outlines to enhance learner understanding and engagement.
- Manage training completion records and update learning management systems to ensure accurate learner tracking and certification status.
- College graduate or international equivalent education.
- Minimum of 2 years of customer service, contact center, or related operational experience.
- Previous training facilitation, instructional delivery, coaching, or employee development experience.
- Strong oral and written communication skills with the ability to effectively present information to diverse audiences.
- Strong problem-solving and analytical skills with the ability to identify learning gaps and recommend appropriate solutions.
- Good and consistent attendance record.
- Ability to facilitate classroom, virtual, and one-on-one training sessions.
- Strong interpersonal skills with the ability to build relationships and collaborate effectively across multiple teams and levels of the organization.
- Ability to provide constructive feedback and coaching that supports employee performance improvement.
- Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
- Ability to generate, analyze, and interpret reports and performance metrics.
- Strong organizational, time management, and prioritization skills.
- Ability to adapt to changing business needs, processes, and priorities.
- Excellent attention to detail and commitment to maintaining accurate training records and documentation.
UPS
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