Job Description

Zoho Automation & Process Improvement Specialist

Short-Term Contract (Project-Based), Remote (3months)

Cruise Control Group is seeking an experienced Zoho Automation & Process Improvement Specialist for a short-term, remote, project-based engagement. This is a hands-on role for someone who can independently review existing operational workflows and configure scalable, automated solutions across the Zoho One ecosystem.

About Cruise Control Group

Cruise Control Group is an Australian offshore staffing company that partners with a range of clients to build high-performing remote teams. We manage the end-to-end recruitment and support process, connecting skilled professionals with roles that offer genuine long-term career growth.

About the Client

Our client is looking to modernise its operations within the Zoho One ecosystem. The engagement is focused on reducing manual administration, replacing an existing shared-mailbox process for managing device-related requests and support issues, improving visibility across inventory and device data, and building scalable automated workflows across the business.

About the Role

The Zoho Automation & Process Improvement Specialist will review current operational workflows, identify manual and inefficient processes, and translate business requirements into practical Zoho solutions. Key focus areas include configuring Zoho Desk as a structured ticketing solution to replace the current shared-mailbox process, improving visibility of inventory and device data, and building trigger-based automations and integrations across the Zoho One ecosystem. The role requires the ability to work independently, test and document all implemented workflows, and hand over a clear, maintainable solution to the internal team.

Key Responsibilities

Process Review & Workflow Design

Reviewing current operational workflows and identifying manual, duplicated or inefficient processes
Translating business requirements into practical Zoho workflows
Recommending where existing Zoho applications, automation or integrations can replace manual administration
Designing solutions with scalability and future reuse in mind

Ticketing (Zoho Desk)

Reviewing the current shared-mailbox process used to manage device-related requests and support issues
Assessing and configuring Zoho Desk as a structured ticketing solution
Configuring ticket categories, assignment rules, statuses, notifications, escalations and automated workflows
Establishing appropriate reporting and visibility for outstanding and completed requests
Improving the overall experience for both internal users and customers

Inventory & Asset Visibility

Reviewing the organisation's existing inventory and asset-management processes within Zoho
Working with data including customer-owned inventory, device serial numbers, returned devices, part codes/SKUs, available stock, stock locations, orders and shipments
Identifying opportunities to improve visibility of available inventory
Exploring options for presenting relevant inventory information through Zoho portals, dashboards, custom applications or other suitable interfaces

Automation & Integration

Building trigger-based automations to reduce repetitive manual work
Configuring workflows, alerts, assignments and status changes across relevant Zoho applications
Identifying opportunities to connect processes across the Zoho One ecosystem
Assessing integration requirements between Zoho applications and external systems
Building or configuring API-based integrations where required, using Zoho APIs, webhooks, custom functions and Deluge scripting where appropriate
Ensuring automations and integrations are reliable, maintainable and appropriately documented

Testing, Documentation & Handover

Testing all implemented workflows before deployment
Troubleshooting automation and integration issues
Documenting configurations, workflows and key business rules
Providing a clear handover so internal teams can understand and manage the implemented solution

What We're Looking For

Essential Skills

Strong hands-on skills implementing solutions within Zoho One
Skilled in configuring Zoho Desk as a structured ticketing solution
Strong workflow automation and business process design skills
Skilled in Zoho Inventory and/or inventory-management workflows
Skilled in Zoho Flow, Deluge scripting, APIs, webhooks and custom functions
Ability to translate an existing business process into a practical technical solution
Strong troubleshooting and problem-solving capability
Ability to work independently and deliver outcomes with limited supervision
Strong written and verbal English communication skills

Desirable Skills

Skilled in Zoho Creator
Skilled in Zoho CRM
Skilled in Zoho Analytics
Skilled in Zoho Books
Experience building customer or vendor portals

Essential Experience

Strong hands-on experience implementing solutions within Zoho One
Demonstrated experience with Zoho Desk
Experience designing and implementing Zoho workflow automation
Experience with Zoho Inventory and/or inventory-management workflows
Experience with Zoho Flow, Deluge scripting, APIs, webhooks and custom functions

Desirable Experience

Experience with Zoho Creator, CRM, Analytics and/or Books
Experience with asset/device management
Experience with IT service or ticketing workflows
Experience with inventory and logistics operations
Experience with API integrations between Zoho and third-party platforms

Industry Experience

Inventory and logistics operations, IT service / ticketing workflows, asset/device management.

Tools

Zoho One, Zoho Desk, Zoho Inventory, Zoho Flow, Zoho Creator, Zoho CRM, Zoho Analytics, Zoho Books, Deluge, Zoho APIs, webhooks.

Engagement Details

Engagement type: Short-Term Contract / Project-Based, fully remote
Success measured by: reduced reliance on shared mailboxes, structured ticket management in Zoho Desk, improved inventory/device visibility, automated repetitive processes, implemented integrations, and scalable, documented workflows with a clear team handover

How to Apply