Zendesk Administrator (CRM Specialist)

Location: Mandaluyong, walking distance from Boni MRT Station

Work Setup: Full Onsite

Schedule: Day Shift

Responsibilities:

• Zendesk administration
• Plan and oversee CRM developments, from short term fixes to long term initiatives.
• Collaborate with other teams to ensure continuous development of the CRM functionalities.
• Collaborate with Zendesk to ensure we make most out of the CRM, following best practices.
• Report on CRM performance to key stakeholders.
• Ensure scalability, reliability and security of the CRM.
• Stay up to date with the latest CRM technologies and AI advancements.