World Kitchens General Manager

This role oversees the daily operations of a high-end, multi-kitchen dining establishment, including third-party/tenant coordination, staff scheduling, shift management, and floor oversight to ensure a safe, clean, and engaging guest experience.

Monitors sales, costs, and operating metrics; manages budgets; and implements initiatives to drive revenue, control expenses, and optimize profitability.

Responsibilities include maintaining high standards of venue safety and sanitation, ensuring consistent service quality, and promptly resolving guest concerns. The role also involves managing and coaching team members, collaborating with marketing and leasing teams on promotions and events, and preparing regular operational and financial reports for management.

Qualifications

• Strong financial acumen with proven experience in P&L Management and cost control.
• Operational expertise in Fine Dining Operations and Inventory Control within food, hospitality, or retail environments.
• Customer-focused mindset with demonstrated skills in Customer Service and driving Customer Satisfaction.
• Experience leading and developing diverse teams, including hiring, training, and performance management.
• Knowledge of food safety, health, and sanitation standards applicable to food halls or similar establishments.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including weekends and holidays, as required by operational needs.
• Bachelor's degree in Business, Hospitality Management, or a related field, or equivalent relevant experience.
• Previous experience in multi-tenant food, restaurant, or mall operations management is an advantage.