Description
The Workplace Experience Manager will be reporting to a Facilities Director. He/She will lead, assist, and plan for the Facilities Team (Workplace Experience Team) to perform essential functions as follows:
Leadership Role
- A Workplace experience manager typically holds a leadership position within the Facilities (Workplace Experience) department. They are responsible for overseeing a team of Facilities professionals, providing guidance, direction, and support to ensure the team meets its goals and objectives.
Problem-Solving
- The Workplace Experience Manager is tasked to solve issues and challenges that arise during the operations of the site
Training and Development
- They may be responsible for training new team members, as well as providing ongoing development opportunities to enhance the skills and capabilities of the Facilities Team
Performance Management
- Workplace Experience Manager typically play a role in performance management, including setting performance goals, conducting performance evaluations, and providing feedback and coaching to team members.
- Responsible for maintenance of workplace infrastructure including operation & maintenance of office equipment.
- Responsible for preparation of the budget, controls and ensures efficient utilization of the budget.
- Responsible for all travel, logistics and arrangements for guests and vehicle utilization and their maintenance.
- To ensure effective control and regular monitoring of all the workplace-related expenses and report the same to head of the department.
- Prepare documents for all technical and admin related procedures and ensure the same is strictly followed.
- Ensure that the statutory requirements related to the workplace functions are complied with.
- Carry out any other work as and when assigned by HOD.
- To ensure that the Facility is kept and maintained to the world standards, no failures on electro- mechanical services and other maintenance services.
- To provide guidance to workplace supervisors and associates
- To ensure that the workplace is clean and ensure resolution to day-to-day issues.
- To ensure timely food arrangement, strict monitoring & vigil for better food management in the pantry
- Ensure smooth functioning of the operations & close monitoring of vehicle utilization.
- Ensure legal compliance related to transport and safety of staff.
- Developing stable and reliable vendors constantly keeping in view the cost and quality factors. Purchase of office automation equipment, consumables, stationery, etc
- Responsible for maximizing the overall operational and financial performance to deliver planned results including process development and budgeting of workplace expenses.
- Take feedback from the internal customers and ensure maximization of satisfaction.
- Interface with procurement in evaluation of facility related contracts.
- Interface with legal for statutory compliance.
- Forecasting of monthly budgets/projections for technical and administrative expenses, creating daily/monthly MIS and constant monitoring of administrative expenses and cost alignments
- Access control system management and structured cabling management
Requirements:
- Must be amenable to work in SM STA ROSA
- At least 5 years or related experience, 3 years of leadership experience in the same field.
- Bachelor's Degree preferred
- Engineering License is a huge advantage
- Preferably with certification on OHS and pollution control
- Facilities and Project Management
- Quantity and Quality Surveying
- Financials, Procurement and Contract Management
