Job Description
Report staff concerns, incidents following set escalation channels with measures and solutions
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Work with all related parties on timely delivery of all services
When necessary raise risks to Site Lead and Workplace Delivery Lead for further investigation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Support critical out-of-hours issues & participate as a key team member in responses to emergency situations
Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Strong analytical, leadership, organization and administration skills
Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
A minimum of 3-5 years in a managerial position in facility or property management industry
An added benefit would be a Bachelor's degree in facilities management, building, business or other related field; however, this is not a must.
Fluent in English
Critical Competencies for Success (with corresponding I am JLL behaviours)
Client Focus & Relationship Management – I Value my Customers
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
People Management and Team Leadership – I am a Team Player
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – I am Proactive
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – I am Innovative
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Detail focused and proactive in nature
Self-motivated
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS
Management Staff/ Vendor Staff
Client Representatives /Occupants / End-users
REPORTING TO
Workplace Experience Enabler Lead
