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Workforce Supervisor

Alorica
Fresher
Philippines, Central Visayas
  • Posted 15 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities

  • Manage scheduling, attendance, and staffing requirements.
  • Monitor real-time performance and address staffing gaps.
  • Support forecasting, capacity planning, and reporting.
  • Analyze workforce metrics and recommend improvements.
  • Coach Workforce Analysts and coordinate with Operations teams.

Qualifications

  • Experience in Workforce Management within a BPO/contact center environment.
  • Knowledge of forecasting, scheduling, and real-time management.
  • Strong analytical, reporting, and leadership skills.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Workforce Management
Employment Type:
Full time

About Company

Job ID: 153853287

Last Updated: 06-09-2026 08:02:19 PM
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