Workforce Senior Manager

Job Description :

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Manager - Workforce Management working in Pasay City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing Do you have a passion for leading, mentoring and coaching Looking for an opportunity to learn more about the industry, gain direct management experience In this role, you'll support and motivate your team to make sure they're on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. You're an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done.

You'll report to the WFM Director. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

. Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

. Bring your time management and organizational skills to manage multiple, complex, ongoing tasks while monitoring absence and attendance of your team

What You Bring to the Role

. 3 years or more of data analysis experience or equivalent experience

. Bachelor's Degree or equivalent

. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

. You lead by example and collaborate with your team and management to contribute to overall success

. A solution-oriented mindset to ensure happy customers

. Understanding, interpreting, and manipulating data for reporting

What You Can Expect

. Supportive of your career and professional development

. An inclusive culture and community minded organization where giving back is encouraged

. A global team of curious lifelong learners guided by our company values

. Ask us about our paid time off (PTO) and wellness and healthcare benefits

. And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.