Position Summary: As an WFM Business Partner-Senior you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a large sized account or a group of medium accounts and other business units or clients.
Key Responsibilities:
- Oversee a large size account or a group of medium sized accounts within multiple regional or business segments, acting as a primary point of contact for internal stakeholders or external clients
- Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
- Ensure proper resource allocation and cost management across the designated accounts
- Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
- Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
Minimum Requirements:
- Expert knowledge of WFM processes and best practices
- Ability to lead others to solve complex problems, using sophisticated analytical thought to exercise judgment and identify innovative solutions
- Expert stakeholder/ client management skills
- Ability to coach team members
- Expertise in resource/ budget creations and execution
