Workforce Scheduler

Job Description

The position is responsible for developing, publishing, and maintaining workforce schedules that support operational demand, staffing requirements, and service continuity. It ensures accurate roster management, shift planning, rest-day scheduling, and workforce allocation while aligning with approved workforce plans and operational requirements. The role works closely with Workforce Management, Operations, Learning & Development, and HR teams to ensure workforce readiness, schedule compliance, and optimal staffing coverage across all sites and shifts.

KEY RESPONSIBILITIES

You will:

• Develop, publish, and maintain workforce schedules by site, shift, team, role, and employee based on approved staffing plans and operational requirements.
• Plan and assign shifts, rest days, break schedules, lunch schedules, training blocks, and workforce allocations to ensure optimal coverage and compliance.
• Monitor and manage schedule changes including leaves, overtime, shift adjustments, training schedules, roster updates, and workforce movements.
• Validate schedule changes to ensure coverage requirements, compliance standards, and operational targets are maintained.
• Identify potential staffing gaps, overstaffing scenarios, and schedule conflicts before publication and recommend appropriate solutions.
• Coordinate with Workforce Management, Real-Time Analysts, Site Leads, and Operations teams to ensure schedules align with forecasted demand and workforce requirements.
• Maintain schedule records, version controls, approval logs, and documentation to ensure accuracy and audit readiness.
• Generate schedule reports, roster summaries, rest-day plans, coverage analyses, and workforce scheduling data for operational stakeholders.
• Support workforce planning initiatives by aligning scheduling activities with hiring plans, onboarding schedules, training requirements, and business growth projections.
• Contribute to continuous improvement initiatives by enhancing scheduling processes, tools, reporting methods, and workforce allocation practices.

QUALIFICATIONS & REQUIREMENTS:

• You must have a bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• You must have at least 2-4 years of experience in workforce scheduling, workforce management, operations planning, or a similar role.
• You must have experience supporting BPO, contact center, shared services, or other high-volume operational environments.
• You must have strong knowledge of workforce scheduling concepts including shift planning, staffing coverage, rest-day management, break scheduling, overtime planning, and workforce allocation.
• You must be proficient in Microsoft Excel, Google Sheets, workforce management systems, and scheduling tools.
• You must have strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• You must have the ability to interpret staffing requirements and translate them into practical workforce schedules.
• You must have strong communication and stakeholder management skills to coordinate effectively with Workforce Management, Operations, Learning & Development, and HR teams.
• You must be capable of managing multiple schedule changes, competing priorities, and workforce requirements within a fast-paced environment.
• You must demonstrate strong ownership, accuracy, documentation discipline, and the ability to proactively identify scheduling risks before they impact operations.

Work Schedule: Flexible/Rotational shift

Work Setup: Onsite, Muntinlupa City