Workforce PMO & Analytics (Scommerce)

Fresher

Not Disclosed

Job Description

Headcount Planning & Hiring Management: Build and maintain the warehouse labor model, converting volume forecasts, productivity targets and span-of-control assumptions into headcount and cost plans for budget submissions and periodic planning cycles oversee and standardize the end-to-end hiring process in partnership with HR and the vendor management team.
Performance & Incentives: Design, roll out and reconcile productivity-based incentive schemes Define individual performance metrics for frontline staff, build integrated visibility across staff profile, attendance and performance data, and launch data-driven initiatives to manage performance and continuously strengthen the workforce mix.
WFM Product Adoption: Drive adoption of workforce management system modules (e-KYC, roster planning, facial attendance, leave, overtime, etc.) across warehouses Gather requirements from Operations and HR, raise enhancement requests to product teams, and lead rollout to fully digitalize manpower data.
Data Analytics: Explore automation and AI tools to build and maintain workforce dashboards covering headcount, fill rate, attendance, productivity and labor cost across the warehouse network Conduct deep-dive analysis to identify cost drivers and productivity gaps Translate findings into clear recommendations and regular reports for operations and senior management.

Education: Bachelor's degree in Business Administration, Economics, Statistics, Supply Chain Management or a related field.
Experience: 2+ years in consulting, project management or data analytics exposure to workforce planning, manpower management or operations is a plus, preferably in logistics, e-commerce or manufacturing.
Analytical & Modeling Skills: Advanced Excel/Google Sheets skills. Proficiency in SQL is a strong plus.
Project Delivery: Proven ability to structure problems and manage cross-functional projects end to end, from requirements gathering and SOP documentation through system or process rollout and change management.
Business & Operational Acumen: Quick to grasp operational workflows, shift structures and labor-cost trade-offs, and able to connect data insights to business decisions.
Stakeholder Management: Strong communication and influencing skills to collaborate effectively across Operations, HR, Finance, Product and Regional teams.
Agility: Comfortable making fast, data-driven decisions in a high-pressure, fast-changing environment.
Language: Fluent in Thai and English.