Workforce Manager

About the Company

We are looking for an experienced Manager, Workforce Optimization to lead workforce planning and operational performance across a dynamic healthcare environment.

About the Role

This leadership role is responsible for helping ensure the right staffing resources are in place to meet service needs while improving productivity, quality, and the overall patient experience.

Responsibilities

• Lead workforce planning, scheduling, forecasting, and performance improvement initiatives
• Analyze staffing, capacity, productivity, and service-level data
• Partner with operational leaders to align workforce strategies with business needs
• Monitor performance measures and implement practical improvements
• Coach, develop, and lead a high-performing team

Qualifications

• Bachelor's degree in business administration, statistics, mathematics, industrial engineering, healthcare administration, management, or a related field required

Required Skills

• 7+ years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS, or shared services environments
• 7+ years of leadership or management experience overseeing operational teams
• Experience with workforce management, reporting, forecasting, scheduling, and data-analysis tools strongly preferred

To apply directly, email your resume to [Confidential Information].

Equal Opportunity Statement

We are committed to diversity and inclusivity.