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Shopee

Workforce Management (WFM) Lead (Shopee)

Shopee
Philippines
5-8 Years
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Job Description

Job Description:

  • Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).
  • Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.
  • Balance service level targets with cost efficiency through effective workforce sizing and deployment.
  • Monitor workforce productivity, utilization, and efficiency metrics identify gaps and drive improvement initiatives.
  • Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.
  • Drive continuous improvement projects to optimize labor cost and operational performance.


Requirements:

  • Bachelor's degree in Engineering, Operations Management, Business, Analytics, or a related field.
  • 5-8+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred).
  • Strong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred).
  • Proven experience managing workforce planning in a fast-paced, high-volume operational environment.
  • Strong stakeholder management and communication skills.
  • Ability to work under pressure and manage ambiguity in a rapidly scaling business.
  • Experience with large-scale operations or multi-site environments is a strong plus

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Operations Management
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 137174565

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Last Updated: 27-12-2025 06:40:08 PM
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