Summary of the role
As a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services to optimize operations. You manage the performance, drive engagement, and foster development of your team.
List of Functional Responsibilities
- Set priorities for the team and monitor day to day task completion
- Facilitate effective communication within the team and with other departments
- Conduct regular one-on-one meetings with team members to discuss and drive high performance, address concerns, and manage their development
- Coordinate resources to enhance team members skills and knowledge
- Monitor and manage team morale, addressing any issues that may impact team dynamics or performance
- Implement and uphold company policies, procedures, and best practices within the team
- Participate in recruitment and onboarding processes for new team members
Years of relevant experience
3+ years of experience in workforce management or a related area
List of soft skills required
- Good understanding of workforce management principles and practices
- Ability to guide and support team members in their WFM roles
- Proficiency in relevant software and tools used in WFM operations
- Strong attention to detail and accuracy in overseeing team tasks
- Ability to identify troubleshoot and resolve day-to-day technical and operational problems
