Earn up to PHP40K for Workforce Analysts with Forecasting & Scheduling Experience
Great workforce planning isn't just about numbers-it's about creating stability for teams and consistency for the business.
Operational stability starts with accurate workforce planning. The Workforce Management Analyst transforms workforce data into reliable forecasts and schedules that support high-performing retail operations. This opportunity through Emapta offers experienced workforce professionals long-term global exposure, a top-tier employee experience, and the chance to influence workforce strategy in a fast-moving international environment.
Job Overview
Employment type: Full-time
Shift: Morning shift, shifting schedule
Work setup: Onsite, Clark, Pampanga
Salary range: PHP 35,000 - PHP 40,000
Exciting Perks Await!
- Competitive salary package
- Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- HMO coverage with free dependent upon regularization
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Bachelor's degree in Business Administration, Statistics, Mathematics, HR, or a related field
- At least 2 years of direct Workforce Management (WFM) experience as a Workforce Analyst in a BPO or operations environment
- Hands-on experience in workforce forecasting, capacity planning, and scheduling
- Proficiency in Workforce Management tools such as NICE, Verint, Aspect, or Genesys
- Advanced data analysis and reporting skills using MS Excel, Power BI, or similar visualization tools
- Strong analytical, problem-solving, and data interpretation skills with the ability to generate actionable insights
- Excellent English communication and presentation skills for reporting and stakeholder coordination
- Highly detail-oriented, organized, and capable of managing multiple deadlines in a fast-paced environment
- Willing to work onsite at SM City Clark
Your Daily Tasks
- Develop, maintain, and analyze workforce forecasts, schedules, and capacity plans
- Monitor daily staffing levels, attendance, and productivity metrics to ensure SLA compliance
- Create and present workforce performance reports, dashboards, and insights for management review
- Identify workforce trends, risks, and opportunities through data analysis
- Support real-time monitoring of call volumes, queue management, and schedule adherence in contact center environments, where applicable
- Partner with Operations and HR to optimize scheduling, shift planning, and leave management
- Conduct root cause analysis for staffing gaps, attrition trends, and performance issues
- Recommend strategies to improve workforce efficiency, utilization, and cost-effectiveness
- Maintain workforce management systems and ensure accuracy of data
- Participate in continuous improvement initiatives to enhance forecasting, scheduling, and reporting processes
About the Client
Our client is a globally recognized retail group that grew from humble beginnings into one of the world's most loved fashion brands. Operating across 22 countries with multiple brands and thousands of stores, they combine creative expression with operational excellence. With a strong commitment to sustainability and positive social impact, the organization offers professionals the opportunity to support global operations while contributing to a purpose-driven business.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
