We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our mission is to enhance our clients brand value through positive customer experiences while achieving strategic business goals.
At DME Service Solutions, diversity, equity, and inclusion are more than wordsthey define who we are. Our commitment to these values is unwavering, and our agents are dedicated to serving communities from all backgrounds. Innovation and integrity are at the heart of our business philosophy. Our employees enjoy a world-class experience and benefits, which they extend to their service for our clients and their customers. We are dedicated to supporting the healthcare industry, partnering with biotech companies, medical device manufacturers, and medical supply distributors. If you believe in business as a force for good and in companies doing well while doing good, you've come to the right place.
Job Responsibilities:
The HR Employee Service Desk Analyst is an advanced level processor in the areas of Employment Job Changes, Employee Data, Licensure, Accruals, Auding, Rate Promotion Increase processing, and Tuition Reimbursement. The HR Employee Service Desk Analyst possesses advanced knowledge including, but not limited to, the processing of new hires, job transfers, terminations, salary changes, FTE changes, shift changes, demographic changes and recognizes the impacts of all these events trigger.
- The HR Employee Service Desk Analyst r is responsible for monitoring and maintaining current statuses of employee required credentials including, but not limited to, job required certifications and licenses.
- The HR Employee Service Desk Analyst is a content expert of the Tuition Reimbursement defined benefit and reviews and processes or denies requests for educational, workshop and employer sponsored reimbursement payments.
- The HR Employee Service Desk Analyst is responsible reviewing and approving or denying various other reimbursement processes including, but not limited to, Adoption Assistance and certification costs reimbursements.
- The HR Employee Service Desk Analyst is responsible for understanding the complexities of the various employee accruals including, but not limited to, Paid Time Off, vacation, Night Shift Bonus, sick time, Medical Leave Bank, frozen banks, personal holidays, seniority and raise hours.
Essential Functions:
- Auditing of new employee data and set-up for accuracy
- Processes current employee employment changes including position numbers, job codes, salary rates, pay plans, appointments and demographic information
- Processes departing employee events including voluntary and involuntary as well as severance events
- Monitors for current licensure and job-required certification statuses
- Coordinates and submits/denies employee requests for Tuition Reimbursement and various other educational reimbursement programs
- Coordinates select employee group requests for reimbursement through nursing workshops
- Coordinates documentation submission, evaluation and approval of nursing certification achievements and bonus payments
- Coordinates and/or maintains expert knowledge of select employee group requests for reimbursement of adoption
- Maintains knowledge of accrual plans offered to employees including CME, PTO, PPTO, Vacation, Sick, Medical Leave Bank, Personal Holidays, Raise Hours, Night Shift Bonus, frozen plans and Seniority Hours
- Audits accruals when requested and change balances as driven by audit results or processing errors
