Workforce Capacity Planner with Forecasting experience | Earn up to 85K!

Role Overview:

The Workforce Capacity Planner is responsible for scheduling, monitoring staffing levels, and making necessary adjustments. This role involves analyzing, implementing, and overseeing workforce planning initiatives to optimize and scale the workforce with both short-term and long-term plans. The planner collaborates with business leaders, Finance, and other stakeholders to review current and future workforce needs, ensuring alignment with business objectives and financial goals. They collect, interpret, and evaluate workforce metrics to provide data-driven insights for talent pool assessments, headcount reviews, forecasting, and business scenario planning, while also reviewing processes and monitoring plan effectiveness.

Key Responsibilities:

• Gather, analyze, review, predict, and identify trends in complex data.
• Provide analysis and interpretation for operational and business review and planning.
• Support both short-term and long-term operational and strategic business activities through analysis.
• Develop and implement recommended business solutions based on research and data analysis.
• Assist with ad hoc operational and strategic business activities through analysis and reporting.
• Review and report on key operational metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time.

Qualifications:

• 4+ years of experience in workforce management (WFM) supporting call centers or back office operations.
• 3-5 years of experience in BPO capacity planning and forecasting, with at least 2 years in scheduling.
• With work experience in both short and long-range forecasting
• Possesses leadership skills and experience in people management
• 3+ years of experience in long-term planning, financial modeling, and complex data analysis.
• 3+ years of experience managing complex operations and financial issues with divisional or companywide scope.
• Intermediate to advanced proficiency with PC-based software programs and automated database management systems (Excel and PowerPoint).
• Must be willing to work onsite in Makati, Taguig, Alabang, Quezon City, Cebu and Davao.

WHAT WE OFFER:

• Market Competitive Pay Levels
• Hybrid Setup
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits