Workforce Capacity Planner

JOB RESPONSIBILITIES

• Gather, analyze, review, predict, and identify trends in complex data.
• Provide analysis and interpretation for operational and business review and planning.
• Support both short-term and long-term operational and strategic business activities through analysis.
• Develop and implement recommended business solutions based on research and data analysis.
• Assist with ad hoc operational and strategic business activities through analysis and reporting.
• Review and report on key operational metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time.

JOB QUALIFICATIONS

• Undergraduate degree or equivalent experience
• 3+ years of experience in workforce management (WFM) supporting call centers or back office operations.
• 3+ years of experience in BPO capacity planning.
• With work experience in both short and long-range forecasting
• 3+ years of experience in long-term planning, financial modeling, and complex data analysis.
• 3+ years of experience managing complex operations and financial issues with divisional or companywide scope.
• Intermediate to advanced proficiency with PC-based software programs and automated database management systems (Excel and PowerPoint).
• Must be willing to work onsite (Makati, Taguig, Alabang, Quezon City or Cebu)

WHAT WE OFFER

• Hybrid
• Laptop/Computer Provided by the Company
• Market Total Rewards Package
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.