Workforce - Capacity Planner

Job Title: Workforce Capacity Planner I

Skills: Workforce Management, Forecasting, Capacity Planning, Reporting & Analytics, Power BI, Advanced Excel, Data Analysis, Business Intelligence, Stakeholder Management

Experience: At least 2 years of relevant experience in Workforce Management, Reporting, Capacity Planning, Forecasting, or Business Analytics

Location: Alabang, Muntinlupa City

We at Coforge BPS are hiring for a LOB Workforce Capacity Planner I with the following skillset:

Key Responsibilities:

• Develop and maintain monthly and annual workload forecasts and staffing capacity plans for assigned departments.

• Prepare and generate standard and ad hoc reports to support business and operational decision-making.

• Monitor, reconcile, and report on key performance metrics to ensure data accuracy and consistency.

• Partner with Operations and business stakeholders to align forecast assumptions and workforce plans.

• Analyze operational data to identify trends, risks, performance gaps, and improvement opportunities.

• Provide actionable insights and recommendations to improve productivity, efficiency, and overall business performance.

• Support daily, weekly, and monthly reporting activities for assigned lines of business.

• Build and maintain strong working relationships with business partners while ensuring objectivity and reporting accuracy.

• Identify and communicate policy, process, and operational improvements that can reduce costs and improve efficiency.

• Utilize reporting and analytics tools such as Power BI, Business Objects, Crystal Reports, SAS, and Microsoft Excel to perform regular and ad hoc analyses.

• Present findings, trends, and recommendations to leadership and key stakeholders.

Required Skills & Qualifications:

• Minimum of 2 years of experience in Workforce Management, Reporting, Forecasting, Capacity Planning, or Business Analytics.

• Strong analytical and problem-solving skills.

• Advanced proficiency in Microsoft Excel.

• Experience with reporting and visualization tools such as Power BI, Business Objects, Crystal Reports, SAS, or similar platforms.

• Ability to analyze large datasets and translate findings into actionable business recommendations.

• Strong communication and stakeholder management skills.

• Excellent attention to detail and commitment to data accuracy.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience supporting Contact Center, Banking, Financial Services, BPO, or Shared Services operations.

• Knowledge of workforce planning methodologies, staffing models, capacity planning, and forecasting principles.

• Experience developing dashboards and executive-level reports.

• Proven ability to influence decision-making through data-driven insights.