Workforce & Capacity Manager

Workforce and Capacity Manager

Location: Sheridan, Mandaluyong

Shift: Mon-Fri, 7AM 4PM PH Time

Arrangement: Hybrid, Full Time

Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

Key Responsibilities:

• The Workforce & Capacity Manager plays a pivotal role in the strategic management of various corporate functions within PH and is the key commercial support for the VP of Regional Commercial Services.
• The primary role of a Workforce & Capacity Manager is to strategically optimize organizational efficiency by overseeing workforce deployment and resource utilization. This position demands an experienced professional with an extensive understanding of WFM and Forecast Capacity Modelling to build robust algorithm models to support growth and expansion
• Execution Leadership Regional Commercial Services
• Technology Utilization
• Data Analytics and Insights
• Forecast Capacity Modelling
• WFM Optimization and Utilization
• On time delivery Timeliness of all deliverables
• Error free on seat allocation Quality of services
• Collaboration

Qualifications / Skills:

5 years experience - Essential

• Strategic & Capacity Management Planning: Ability to develop and implement workforce and capacity strategies aligned with overall business objectives.
• Data Analysis: Skill in utilizing data analytics to inform decision-making, identify trends, and optimize resource utilization.
• Project Management: Experience in overseeing and delivering projects on time and within budget, with a focus on resource allocation and utilization.
• Financial Acumen: Strong understanding of financial principles, budgeting, and cost analysis related to workforce and capacity management.
• Team Leadership: Ability to lead and motivate teams, fostering a positive work culture, and ensuring high performance.

10 years experience - Preferred

+ Communication: Excellent communication skills to collaborate with senior leaders, present findings, and convey complex workforce and capacity concepts effectively.

What's in it for you

• A competitive salary
• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities
• Free & conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME:Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.