Location: Hybrid work - Alabang, Philippines
Job description:
- Manage overall capacity planning for multi-geo / sites and products
- Develop and implement capacity planning strategies to ensure optimal resource allocation
- Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals
- Lead a team of capacity planners, providing guidance, training, and performance management
- Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency
- Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies, staffing strategies.
- Lead capacity planning governance calls
- Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing cost and performance
- Establish and maintain operational reporting. Assure accurate and timely distribution to key stakeholders. Reports pertaining to capacity planning, billing, run-rates, cost codes, headcount and others
- Coach, train, and evaluate Workforce Management Team members skills and understanding on capacity planning
- Do auditing and inspections of headcount numbers and reconciliation with each sites and HR
Qualifications:
- A bachelor's degree in Computer Science or Information Technology, Business, Operations Management or related field
- Minimum of 2 years relevant experience
- Technical knowledge of MS office products and google suite
- Planning and Organizational skills
- Ability to make decisions on complex scenarios and under pressure
- ability to work under pressure
- attention to details
- Strong analytical and problem-solving skills with the ability to interpret complex data
- commitment to ownership and accountability
- Excellent leadership, communication, and stakeholder management skills
- demonstrated ability to draw on diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives
- well developed technical skills, MS Office products and Call Center technologies
- Excellent verbal and written communication skills
- Willing to work shifting hours, weekends and public holidays.
- Ability to work in a fast-paced environment with shifting priorities
Benefits:
- Competitive salary and benefits package.
- Opportunity to work on diverse and exciting projects.
- Professional development and training opportunities.
- Collaborative and innovative work environment.
- Career growth potential within the company.
