To deliver administrative support to the Workers Compensation Team to ensure an effective, economic and prompt claims service for clients.
Accountabilities
Processes & Systems
- Undertake workers compensation claims team administration tasks in order to deliver economic liability claims outcomes for the Company
- Follow workers compensation claims administrative processes and systems to ensure effective, economic and prompt claims service.
Operations
- Process payments for the National Workers Compensation claims portfolio
- Claims lodgment for the National Workers Compensation claims portfolio
- Ensure all relevant claims documentation is scanned onto ClaimsCenter and allocated to relevant WorkCover Case Managers
- Prepare claims confirmation letters and supplementary documents within a timely manner.
- Provide general administrative support to the Team in all aspects of the claims process.
- Identify and support workers compensations claims team improvements.
- Ensure accurate and timely collation and dissemination of relevant information relating to workers compensation claims.
Regulatory & Reporting
- Follow compliance requirements for workers compensation claims.
Service
- Liaise with clients to ensure all supporting documentation is received in a timely manner.
- Take opportunities to maintain positive and constructive relationships with clients, regulators, auditors and all other relevant stakeholders.
Other
- Undertake any other duties, as required, by your line manager.
Knowledge & Experience
- Previous experience in managing claims team administration within the Workers Compensation Insurance Industry (preferable).
- Previous experience in supporting a team and conflicting priorities.
- Proven customer service disposition.
Skills/Abilities
- Good customer service and relationship management skills
- High level of computer literacy
- Strong organisation skills
- Excellent oral and written communication skills
- Well-developed cognitive and analytical capability
- Ability to work within a team environment
Benefits
- Competitive salary and benefits package
- Hybrid work arrangement with morning shift hours
- Supportive, values-driven and inclusive work environment
- Professional development and career growth pathways
