Wintel Engineer

The Opportunity

• Provide technical support & maintenance for Windows Server Infrastructure, File/Print Services, Active Directory Services, Office 365 including Exchange Online, VMware ESXi, SCCM, Physical Server, Storage and other systems.
• Install, repair, patch & maintain existing technologies.
• Utilise & comply with all relevant NRI methodologies, standards, processes & procedures, including but not limited to, the Business Management System (BMS) & Service Management Methodology (SMM)
• Liaise with external vendors as required to ensure timely resolution of hardware / software issues
• Maintain current levels of documentation as per contractual obligations
• Assist with delivery of both on-premise & public cloud-based projects
• Facilitate/participate in engagements with client & 3rd party organisations on technology issues as required
• Generate infrastructure reporting
• Escalate issues which cannot be resolved within SLA & communicate with client
• Participate in ongoing continuous improvement activities

Desired Experience

• Minimum 3-4 years of experience in Level 3 Wintel support
• Solid working experience in dual shore delivery
• Able to work in a team environment in close collaboration with the customer & Australian based technical team
• Microsoft technologies:

-Windows Server 2016 & Windows 2012R2 as well as Windows 2008Rs

-Building Windows OS

-Understanding of system Events logs

-Vulnerability management - Patching Windows OS/End Point Security/Agents

-Experience of supporting Active Directory domain & associated core services (Group Policies, DNS, DHCP)

-Remote Desktop Services

• Experience on Windows end point patch management (Ivanti) would be great advantage
• Working experience at least on 4 of the following (must include PowerShell):

-Major vendor server hardware experience (Dell/HP/IBM/Cisco etc) & associated management tools

-VMware, including VDI Horizon

-Azure (Intune, Azure Pack for on-premise)

-Office 365/Exchange online

-Exchange on premise/hybrid

-AWS

-PowerShell

-Enterprise backup technologies (BackupExec preferred, CommVault/NetBackup/Tivoli etc)

-Endpoint Protection (Sophos preferred, Symantec, McAfee etc)

-Microfocus Sitescope & OppsBridge

• Must be willing to provide on-call support
• Must be willing to work outside of normal business hours for planned, out of hours work

WHAT MAKES US NRI

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI.