Windows Operations Specialist

Aeven

Philippines

3-5 Years

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Job Description

Responsibilities:

3rd level support
Technical reporting
Creation of technical and operational management documentation
Working with incident, request, problem and change management processes in line with organizational processes (ITIL)
Knowledge of SQL queries
Strong Coordinating skills to collect and develop IT Tools to standardize, optimize and automate tasks
Support and administration of CA infrastructure
Perform day-to-day operation of technical components, to continuously meet agreed service levels
Ensuring the 24x7 availability of all client systems
Carry out Infrastructure monitoring that performs reactive/proactive response to indications of possible degradation or total disruption of an IT service
Create documentation for infrastructure related procedures and processes
Take part for the implementation of IT policies and procedures including implementation of structured methods such as Incident Management, Problem management, Change Management etc.

Requirements:

Relevant Bachelor degree or higher, and at least 3 years solid experience in system administration such as Microsoft based systems and/or network operations, preferably in a service oriented environment
Excellent documentation, communication, analytical, and troubleshooting skills, and must be able to communicate effectively and work with all levels of the organization
Knowledgeable in TCP/IP suite; Network (WAN/LAN/WLAN), VPN, RDP, and Internet services (HTTP, DNS, DHCP, FTP and SMTP)
Experience in supporting large-scale/global sites from remote location, preferably in an IT Shared Service or Operations/Command Center environments
Basic to Advance IT administration and troubleshooting skills, generally in Microsoft environments (Exchange, Sharepoint, SQL, SCOM, OCS, MS Applications, etc.)
General knowledge/skills in various IT Technologies: VMWare, Cisco Systems, TSM Backup, etc.
Basic to Advance knowledge on network, Server and Infrastructure
Familiarity with Ticket Management tools (e.g., HP Service Desk, CA Service Desk, Remedy, etc.)
Familiarity with infrastructure Monitoring tools (e.g., HP Openview, CA Spectrum, etc.)
Best-in-class customer service skills
Can create short scripts to automate any routine work
Willing to work on shifts

Others:

Only those applicants who already have the right to live and work in the Philippines are eligible to apply for this role.

Work Schedule

Employees will be expected to adhere to a flexible hybrid work schedule, with a required presence in the office for 2 days per week, allowing for customization of work hours within a specified morning or mid-shift time frame.

Candidate Experience

At Aeven, we value every job applicant and prioritize our candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Three interview rounds:

First round: Interview with SMEs and potentially a colleague. Feedback within 1 week.
Second Round: Interview with Hiring Manager. Feedback within 1 week.
Potential Third Round: Interview with Global (Denmark) Manager. Feedback within 1 week.

Successful candidates will receive feedback and job offers directly from Human Resources.

Company Overview

Our business was born at 28 years old. We earned our experience as part of Denmark's foremost IT infrastructure specialist. Now we're ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we'd clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we're on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We're here to provide digital infrastructure that helps companies and institutions steer a straight course. With Aeven, wherever you're going, we're here with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive. - Henrik Bodskov, CEO

Read more about AEVEN: www.aevengroup.com

If you possess the requisite qualifications and experience and are eager to embrace this challenge, please submit a personal message outlining your suitability for the position, along with your CV/resume, to our HR Senior Specialist, Seth Leis ([Confidential Information]), who welcomes any inquiries you may have.

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining: