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WFM Senior Server Administrator
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WFM Senior Server Administrator
IBEX Global Solutions (Philippines) Inc.Early Applicant
- Posted 19 hours ago
- Be among the first 10 applicants
Job Description
Overview
- This role ensures stability, integrity, and day today performance of the WFM systems for their users and stakeholders, as Tier-3.
- Provides workforce management and systems engineering level Tier-3 technical support to the workforce optimization system environment that the team supports for the Global Workforce Management Organization, Planners & RTA end users they employ, along with the entire FTE population utilizing the web based Aspect application.
- The WFM Administrator Tier-3 applies established communications and problem solving skills to work with end users that submit tickets to the queue, as well as the technical teams to troubleshoot and find resolutions to any issues brought forth.
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