Job Type: Full Time
Location: Manila Remote/Hybrid
Reporting to: Webfares Team Lead
Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
At Goway Travel, we&aposre not just a company; we&aposre a family of dreamers and doers, inspired by our founders incredible journey. He didn&apost just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
If youre passionate about travel and innovation, we invite you to be a part of our exciting journey!
The Role
As a Webfares Agent at Goway Travel, your primary responsibility is to ensure accurate and efficient management of travel bookings, including quotes, cancellations, and changes. You&aposll work within the TravelBox system and GDS to manage daily queues, resolve fare discrepancies, and ensure that client requests are handled promptly and professionally. Youll also follow up with clients to confirm bookings, handle payment verifications, and provide excellent customer service throughout. Your work will directly support the smooth operation of the travel services provided by Goway Travel.
Key Responsibilities
- To ensure all quotes are properly entered into in-house reservation system (TravelBox), with all notes advising rules of ticketing deadline, changes and cancelation penalties.
- To ensure all Queues (GDS and TravelBox) are checked and cleared daily. (ex. Schedule changes, cancelled flights, HX segments, and various GDS segment updates.
- To ensure all PNRs/TravelBox files have been properly remarked with action or information notes, every time you speak with a client or travel agent.
- All quotes and bookings are followed up with a phone call to ensure agent/client has received and understand what was quoted.
- All quotes are followed up to ensure the sale is closed.
- All Agents/clients are asked at time of booking for: seats, meals, rewards, and frequency miles numbers.
- Errors on fares in either GDS or TravelBox are immediately reported to your Team lead or manager.
- You are properly logged into your phone for your entire shift time. (ex. Available status is set)
- All calls are handled professionally using appropriate business etiquette the up most professional care. No calls are to be transferred to voicemail only warm transfers, plus all bookings are handled with the same care as if they were your own.
- All requests are taken care of same day, includes quotes, changes, and complainants.
- Invoices, commission refunds, E-tickets are sent out same day ticket has been issued or full payment has been made on file.
- All script notes for re-issues, new tickets and refunds are properly filled in before queuing to ticketing.
- Route specific assignment will be assigned to ensure we are competitive and up to date.
- All Credit card payments and check payments are verified to ensure details are correct before issuing.
- All booking (fares) are verified before accepting payments.
- Additionally to your daily responsibilities, you will also be assigned certain queue management responsibilities.
- Expected to attend onsite and offsite training seminars.
Required Skills And Qualifications
- Candidate must possess at least Bachelor&aposs/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Amadeus
- 1-4 Yrs Experienced Employee specialized in Hotel Management/Tourism Services or equivalent.
- Knowledge of Travelbox/TravCom reservation systems are an asset.
- Understand how to fare construct using net, published, and private fares within GAW (internal contract management system), GDS, and TravelBox
- Previous experience in handling corporate clients is a plus.
- Strong customer service skill.
- Strong knowledge on World geography.
- Strong knowledge of airline routings.
- Strong sales ability.
- Superior internal and external customer service skills.
- Excellent verbal & written communication skills.
- Understand how to action queues within GDS.
The Goway Advantage
At Goway Travel, were more than just a companywere a close-knit family that values inclusivity, diversity, and innovation. Here, you wont just be working with ordinary travel packages. Instead, youll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures youre well-supported, and we offer opportunities for discounted worldwide travel.
Youll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
How To Apply
If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Lets grow together.
Apply Now today!
- All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.*
Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.
