Application Support and Maintenance
- Provide day-to-day support for internal web applications, mainly Sales-related systems.
- Investigate, troubleshoot, and resolve application issues reported by users.
- Monitor system performance and ensure applications are functioning properly.
- Perform bug fixes, minor enhancements, and preventive maintenance activities.
Development and Enhancement
- Develop, test, and maintain web application components using VB.Net / ASP.NET.
- Create and modify database objects such as views, stored procedures, and queries in MS SQL Server.
- Support implementation of new features based on approved business requirements.
- Ensure solutions are aligned with coding standards, security requirements, and best practices.
- Participate in system integration, unit testing, and user acceptance testing.
Business Analysis and Process Understanding
- Work closely with business users and other stakeholders to understand business requirements and operational processes.
- Analyze current workflows and identify opportunities for system improvement and automation.
- Document functional requirements, process flows, and technical specifications.
- Translate business requirements into technical design or development tasks.
- Help ensure the application supports business efficiency and process compliance.
Documentation and Reporting
- Prepare and maintain technical and functional documentation.
- Document incident resolutions, system changes, and enhancement requests.
- Assist in creating user guides, training materials, and knowledge base articles.
- Provide regular status updates on assigned tickets, enhancements, or projects.
Collaboration and Continuous Improvement
- Coordinate with team members, business users, database administrators, and other IT groups as needed.
- Participate in team meetings, project discussions, and knowledge-sharing activities.
- Continuously learn and improve technical and functional knowledge relevant to the supported applications.
- Support process improvement initiatives related to application delivery, support, and user experience.
Qualifications (Summary)
- Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of VB.Net / ASP.NET and MS SQL Server
- Familiarity with HTML, CSS, JavaScript
- Understanding of software development lifecycle and debugging
Key Skills
- Strong analytical and problem-solving skills
- Interest in business process understanding (Sales processes preferred)
- Ability to gather and translate user requirements into solutions
- Detail-oriented with good documentation skills
- Effective communication and teamwork
