Wealth management - Quality Auditing Sr Analyst

POSITION TITLE: Quality Auditing Sr Analyst (Team Lead)

WORK SETUP: Return to Office

RESPONSIBILITIES:

The following outlines the primary responsibilities of this role. Additional duties, both major and minor, may be assigned as business needs

evolve.

1. Provide primary service and problem resolution support for Wealth clients and advisors through phone and electronic service requests.

Serve as a subject matter expert on all banking products, processes, and programs, staying informed of updates and changes.

. Identify specialized solutions and proactively address potential issues for clients with complex financial needs, ensuring compliance with

branch operations manuals, audit requirements, and regulatory frameworks.

4. Build and maintain professional, ongoing relationships with Wealth advisors and internal partners to effectively meet client needs.

. Manage complex service issues and handle day-to-day transactional needs for assigned Wealth clients, ensuring efficiency and accuracy

while meeting service level agreements.

6. Facilitate wire agreements and process time-sensitive wire requests for Wealth clients, ensuring high attention to detail and accuracy.

Identify trends through data collection, reporting, and client interactions to drive insights and improvements.

Develop, lead, and execute innovative projects to enhance processes, products, services, operating policies, procedures, and the Wealth

orand.

9. Support the skill development of teammates by providing interactive training, access to resources, and floor support.

10. Accurately document client interactions and resolutions in CRM/Salesforce.com.

11. Consistently meet and exceed individual performance standards, including quality, productivity, and behavioral expectations, while

contributing to daily center service level standards.

12. Work a flexible schedule as needed, including shifts between Monday and Friday (8 AM to 8 PM) and Saturday (8 AM to 5 PM).

OTHERS:

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig Uptown Bonifacio Tower 3

IMPORTANT before applying for a job internally:

Review this application criteria.

You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not

apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be

considered.

. If you apply and are selected for a job at a higher level, it will be offered at your current level. You will be considered for promotion at

the next eligible promotion period, except where subject to local law or contractual obligations *.

*ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council

agreements, where applicable).

Priority Skill

Capital Market Operations

SKILL AND QUALIFICATIONS:

3-5 years of experience in Wealth management (Relationship Managers in Bank, Private Banking, Investment, Financial Planning, Financial

Analysis, Portfolio Management, Investment Consultant)

QC and Supervisory exp is required

Alternately, the candidate should possess SME knowledge.

The following experiences will be validated during Skills Interview:

QC

If had coached and helped someone improve the performance

Good to have QA experience