Warranty & After Sales Administrator | WFH | AU

Warranty and After Sales Admin — Full-Time Remote

Warranty administration is detail work that matters. When a customer submits a claim, when an invoice needs to be verified against an approved work order, when a missing serial number is holding up a case — someone has to own that process precisely and consistently. This role is built for the person who does that kind of work well and takes genuine satisfaction in keeping structured systems running without error.

THE ROLE

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As the Warranty and After Sales Admin, you will manage the full lifecycle of warranty cases through Zoho CRM — from initial data entry and case creation through to document collection, invoice verification, and record closure. You will work within clearly defined administrative processes and approval boundaries, coordinating between customers, the warehouse team, and service agents to keep cases moving accurately and on time. This is a role with real operational weight: the accuracy of your work directly affects what gets approved, what gets paid, and how customers experience the after-sales process.

WHAT YOU WILL DO

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• Enter and manage warranty cases in Zoho CRM, maintaining accurate and up-to-date case records throughout the claims lifecycle.

• Verify installer and service agent invoices against approved work orders and labour charge limits to ensure compliance before processing.

• Liaise with the warehouse team to coordinate parts returns and ensure documentation aligns with physical movement of stock.

• Conduct professional email-based customer follow-up to collect outstanding documentation including serial numbers, proof of purchase, and photographic evidence.

• Maintain a structured troubleshooting document repository, keeping reference materials current and accessible.

• Manage document control and record-keeping in strict accordance with defined administrative procedures and templates.

WHAT YOU BRING

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• Demonstrated proficiency in Zoho CRM for case management and data entry — you must be able to work in this platform from day one.

• Two or more years of experience in warranty administration, after-sales support, or a highly structured administrative role with defined processes.

• Strong attention to detail with the discipline to follow templates and approval boundaries consistently, without improvising outside your remit.

• Professional written communication skills for email-based customer correspondence, including chasing missing documentation in a clear and courteous way.

• Comfort with process-driven work where accuracy and consistency are the standard, not the exception.

WORK ARRANGEMENT

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This is a full work-from-home role. You will work from your own home office.

WHY STAFF X

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Staff X is a certified Great Place to Work employer in the Philippines for multiple consecutive years. When you join Staff X, you are employed directly — with real benefits, a real career path, and a team that supports your growth.

• HMO health insurance

• Dental plan

• Company-provided laptop or desktop computer

• Free training and professional development policy

• Regular social events and team activities

• Employee wellness program

• Exposure to clients in Australia, the US, and the UK

Staff X offers long-term, stable employment with genuine career growth.

COMPENSATION

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Competitive salary commensurate with experience, plus the full Staff X benefits package.

COMMITMENT

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This is a full-time, dedicated role.

The client and Staff X invest heavily in onboarding, training, and integrating this person into a long-term team.

We are looking for someone who is ready to commit fully, not someone exploring a side arrangement, managing multiple clients, or running parallel freelance work.

If you are currently freelancing and not ready to step into a single dedicated role, this is not the right opportunity for you.

If you have a full-time job and are looking for a second income, please do not apply.

The right person for this role genuinely wants a stable, long-term career with a single employer who invests in their growth.

This is a permanent position. We hire people we intend to keep for years, not months.

APPLY NOW

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Send your resume to [Confidential Information] to be considered for this role. Use Warranty and After Sales Admin as your subject line and include a brief note on your Zoho CRM experience in the body of your email.