Warehouse Operations Supervisor

Key Responsibilities

1. Daily Inbound/Outbound Exception Management (30%)

• Monitor inbound and outbound operations in real-time
• Inbound exceptions: short delivery, carton damage, document discrepancy, putaway errors
• Outbound exceptions: wrong pick, short pick, over pick, wrong SKU, missed scan
• Cancelled orders: reconcile deducted inventory, return滞留 stock to available
• Document exceptions with photos and email notifications
• Drive same-day resolution; escalate unresolved issues to Regional Operations Manager
• Coordinate with 3PL on-site team for corrective actions

2. Weekly Cycle Count (20%)

• Organize and execute weekly cycle counts for priority SKUs and high-risk locations
• Verify: location + SKU + quantity
• Investigate variances: review transaction history, verify documents vs. physical, check CCTV
• Generate cycle count reports; track discrepancy resolution
• Support quarterly/annual physical inventory counts

3. Returns Classification & Same-Day Processing (25%)

• Supervise returns receiving, counting, and classification
• Categorize: sellable / defective / pending QC
• Return sellable items to bulk storage locations
• Move defective items to RMA area
• Ensure all returns are processed within the same day

4. On-site Delivery Assurance & Rapid Response (25%)

• Ensure orders meet SLA for outbound and pickup timelines
• On-site presence during peak seasons and promotional periods
• Support local compliance: accompany certification officers, verify product batches, supervise labeling
• Monitor 3PL SOP compliance; conduct spot checks
• Handle urgent issues on-site and sync with Regional team

Requirements

• Minimum 3 years of warehouse operations experience (e-commerce or 3PL background preferred)
• Fluent in English (written and spoken); Filipino/Tagalog required
• Familiar with WMS, inventory management, and warehouse processes
• Experience in exception handling, cycle counting, and returns processing
• Able to work independently and report to remote stakeholders
• Proficient in MS Office (Excel, Word, Outlook)
• Detail-oriented with strong analytical skills
• Authorized to work in the Philippines