[WangNoi] - Associate, Return Lead

Shopee

Philippines

3-5 Years

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Posted 14 hours ago
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Job Description

Job Description:

Manage all return operation to control team and support manager
Monitor the dashboard and analysis to follow daily performance
Maintains quality service by enforcing quality and customer service standards
Analyse and resolve quality and customer service problems, and recommend system improvements
Coordinate with other related team to ensure that all run smoothly for Returns department
Train, motivate and coach employees as needed for service efficiency to customers and assessing employee performance
Provide helpful feedback, solution and training opportunities to team member
Contribute team effort by accomplishing related results as needed.
Ensure that staff members follow company policies and procedures.
Accomplish operations and organisation mission by completing related results as needed
Delegate work duties to staff to attain objectives and allocate use available resources using
Review performance data (activity reports) to monitor and measure productivity, goal progress and activity levels
To perform any other duties assigned by Manager

Requirements:

Bachelor's Degree or higher in Logistic management, supply chain or any related field
At least 3 years of working experience for Return and Quality Control (e-commerce is highly preferred)
Be able to communicate in English
Problem solving skills and Conflict management
Ability to work under deadlines and pressure
Good interpersonal, communication and negotiation skills.
Good team player
Proficient with Microsoft Excel
Able to work on shift and day-off when required

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 150469633

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